GAME TABLE DAMAGES/SHORTAGES:

GOODS DAMAGED IN TRANSIT:

• Wowshopper must be notified of damage immediately at 1-800-288-0640.
• Do not accept damaged goods from carrier until agent has noted on delivery receipt or freight bill the nature and extent of damage to contents.
• Prepaid Freight shipments: Escalade Sports will file damage or shortage claim

CONCEALED DAMAGE:

• Concealed damage must be reported to the carrier within 15 days of delivery date.
• If contents are found to be damaged upon unpacking after carrier delivery, notify carrier of extent of concealed damage.

SHORTAGES:

• If shipment is not delivered to you in accordance with quantity of cartons and packages as shown on bill of lading and freight bill, do not accept until shortage is noted on freight bill or delivery receipt.
• Inspect all packages to be sure they have not been opened.
• If pilfering is suspected, notify delivery carrier so they can inspect packages as they are opened.
• Check contents of your package(s) against enclosed packing list carefully. Small items are often overlooked as part of packing materials.
• If shortages are discovered not attributable to carrier, notify Escalade Sports in writing within 3 days after receipt of order. Failure to make such notification negates loss claims. All shortages must be reported by carton number.
• Claims for shortages must be made within 10 days from receipt of goods.

GAME TABLE RETURNS:

• Returned merchandise will not be accepted by Escalade Sports without written authorization. To make a return, please fill out the online form here.
• Returned merchandise must be shipped with prepaid transportation.
• Returns sent transportation collect will not be accepted.
• Claims for defective merchandise must be made within 30 days of shipment.
• All returns are subject to a restocking charge of 20%.
• Shipping costs are strictly not refundable.